Shipping & Returns

Shipping

At Carolina’s Best Coffee and Tea, freshness matters. Our coffee is roasted in small batches and prepared for shipment after your order is placed.

Please allow approximately 1–5 business days for your order to be prepared and shipped. Once shipped, standard U.S. delivery generally takes an additional 1–5 business days, depending on your location and the shipping carrier.

We are proud to offer FREE standard shipping on U.S. orders.

Once your order ships, tracking information will be provided so you can follow your coffee on its way to your door.

Returns & Order Issues

Because coffee and tea are consumable food products, we do not accept physical returns of coffee or tea.

If your order arrives damaged, you receive the wrong product, or there is another problem with your order, please contact Carolina’s Best Coffee and Tea as soon as possible. We’ll review the issue and work with our fulfillment partner to make it right when appropriate.

Please include your order number, a description of the problem, and photos of the product and packaging when applicable.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. If an incorrect or incomplete address is provided at checkout, additional costs may apply to replace or reship the order.

Lost, Stolen or Missing Packages

If tracking indicates a delivery problem or your package cannot be located, please contact us. Carrier-related issues are reviewed individually, and we’ll work with you to determine the appropriate next step.

Questions?

We want every Carolina’s Best order to be something you look forward to receiving. If you have a question or concern about your order, please contact us through our Contact Us page.

Good Coffee. Brighter Days.